About a year ago I subscribed to Women’s Health magazine. I’m sure it was part of some renewed health kick I was on, but it was a 2 year subscription for $20 and since I knew it was a good magazine, I thought it was a great deal. So early this past December I get a package in the mail, clearly a book from the carton. I didn’t remember ordering a book so I had no idea what it was. I opened it up and it was the Women’s Health Total Fitness Guide for 2009 and it came with a workout DVD and 20 minute meals guide. I definitely didn’t order this. The enclosed letter thanked me for wanting to preview this book when I subscribed, of course I don’t recall wanting to preview this book especially since I subscribed over a year ago. So I set it on my desk and didn’t even open it, until I got an invoice in the mail last Friday saying that I owed $60 for the book and DVD. It also stated that if I didn’t want to keep the book, I could return it to them (of course I’d be paying the shipping to send it back). So I immediately called the customer service number ready spill my anger on the poor customer service rep that got my call. Unfortunatley, I got a busy signal… for the next 3 hours. I don’t understand how a call center can have a busy signal and not a queue. I figured there were plenty of other angry people calling to complain. When I finally got a ring, I went through the automated system and there was an option for returning books. I was asked for my account number and the automated system said I could login to the customer service section of rodalestore.com (the publishing company for the magazine) and print out a return mailing label. I then went back to the main menu of the customer service phone call and tried to get to the operator just to be sure that I wouldn’t get charged any random fees, plus I still wanted to express my anger that I was sent and charged for something that I had never even requested. After a couple of rings for the operator, I get a message saying that they are experiencing high call volumes and that I should call back later. That’s it. No option to hold or leave a message. I tried for the next few hours to call back but I continued to get the busy signal, so I gave up. I printed out the return mailing label (postage paid by them, which I wouldn’t have known unless I got through on the phone and went to the return books option) and droped the package in the mail today. I guess I’ll have to wait and see if I get charged anything.
Lesson Learned: Always make sure I’m not buying or subcribing to anything extra when I make a purchase and call them immediately when I receive something I never requested.